How to Raise a Complaint

Last updated: October 2026

We want everyone who reaches Epbig Walk-In Tubs to be treated fairly and honestly. If something went wrong, please tell us. This page shows how to raise a concern and what we do next. It is a general template, not legal advice.

What You Can Tell Us About

You can contact us about:

• Your experience when you called or messaged Epbig Walk-In Tubs
• How we handled your personal information
• Anything on this website that seems unclear or wrong
• How a provider we connected you with behaved

If the Problem Is With a Provider

Providers in our network are independent businesses. Each is responsible for its own estimates, prices, products, warranties and customer service. If you have trouble with work done in your home, it often helps to raise it with the provider first and keep a written record.

Please tell us too. Your feedback helps keep our network honest, and providers who often fall short may be removed. Please know that Epbig Walk-In Tubs cannot settle contract disputes, handle warranty claims, refund a provider's work, or act on a provider's behalf.

How to Reach Us

Email contact@epbig.property and include:

• Your name and how to reach you
• When you contacted us or the provider
• The number you called or the form you used, if you remember
• The provider's name, if you know it
• What happened and what you would like us to do

After You Write

We will confirm by email that we got your complaint, usually within a few business days. Then we will look into it. That may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

If You Are Still Unhappy

If our answer does not settle things, reply and ask us to take another look. You may also get help from your state attorney general, a state consumer protection office, or the local Better Business Bureau. For licensed contractors, your state's contractor licensing board may be able to help.

Contact

Email: contact@epbig.property